Everything that we do is guided by our values – including our editorial approach and how we use data.
We use your personal data for many reasons, from understanding how our users engage with our journalism to informing our marketing and advertising. Ultimately, this allows us to publish the journalism that you read on our sites and apps.
These are the main reasons why we collect and use data about our users:
We think carefully about our use of personal data, and below you can find the details of what we do to protect your privacy. This policy covers, among other topics :
We will continue to examine how we can provide more clarity to our users about our use of data.
Personal data is any information about you by which you can be identified. This can include information such as:
The data controller for our sites and apps is KindLink Ltd. 75 Christian Court, Rotherhithe str., London, SE16 5UA.. This means that we are responsible for deciding how and why we hold and use your personal data. If you want to contact us, you can find our contact details in the “Contact us” section below.
We collect personal data when you sign up for our services and when you browse our sites or use our apps. This information is used to provide our journalism and other services, display advertising and analyse how visitors use our sites or apps.
Some of our services, such as Professional Networks, may give you the option of providing more information about your preferences, so that we can tailor your experience. Signing up for membership or a subscription may also mean you need to provide other details such as your address details:
We will not collect special categories of data – such as information about your race, political opinions, religion, health or sexual orientation – unless you have chosen to provide that information to us.
We collect personal data when you:
Why we use your personal data
We use personal data collected throughout our sites and apps for a number of purposes, including the following:
Legal grounds for using your personal data
We will only use your personal data where we have a legal ground to do so. We determine the legal grounds based on the purposes for which we have collected and used your personal data. In every case, the legal ground will be one of the following:
Adding to or combining the personal data you provide to us
When you sign up to our services we may add to the personal data you give us by combining it with information shared with us by other trusted organisations. This includes, for example, information about the region that you are located in, so that we can show you the prices for subscriptions or other products in your local currency. We may also add information to improve the accuracy of your delivery address when we send out mail. We may also obtain information from partners whose offers we include in some of our marketing communications and we use this information to ensure that we do not send you irrelevant marketing.
Information shared by event partners
When you register or book a ticket for a KindLink event organised by an event partner, your registration data may be shared with us by the event partner.
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal data about children under 13. Some of our services may have a higher age restriction and this will be shown at the point of registration.
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. You are responsible for choosing a secure password when we ask you to set up a password to access parts of our sites or apps. You should keep this password confidential and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who works for us. Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.
Who we share your personal data with
Depending on where you live, we may share your personal data with the KindLink group of companies currently based in the UK and the EU. For example, if you book an event held in Australia, at first we may hold your data on our systems in the UK and then we may share it with the KindLink in Australia for administration purposes.
If you are going to one of our events hosted by an event partner, we may share your personal data with that partner for event administration purposes.
Sometimes we may receive a letter, email or another form of communication from you that we consider to be significant to the history of the KindLink. We may decide to share this with the KindLink Foundation for historic and archiving purposes.
We do not share your personal data with other people or organisations that are not directly linked to us except under the following circumstances:
Any organisations which access your data in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards.
We will not share your personal data with anyone else for their own marketing purposes unless we have your permission to do this.
Some of our webpages use social plug-ins from other organisations (such as the “Facebook Recommend” function, Twitter’s retweet function, Google+ function). These other organisations may receive and use personal data about your visit to our sites or apps. If you browse our site or view content on our apps, information they collect may be connected to your account on their site. For more information on how these organisations use personal data, please read their privacy policies.
Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure similar protection and put in place at least one of these safeguards:
If you are located in the EEA, you may contact us for a copy of the safeguards which we have put in place for the transfer of your personal data outside the EEA.
From time to time we may send you service emails, for example, telling you your subscription is coming to an end or thanking you when you contribute or place an order with us.
Marketing communications and editorial newsletters
If we have your permission, we may send you materials we think may interest you, such as new KindLink offers and updates. Depending on your marketing preferences, this may be by email, phone, SMS or post.
We offer a range of editorial newsletters. You can manage your subscription by emailing us on firstname.lastname@example.org
You can decide not to receive these emails at any time and will be able to “unsubscribe” directly by clicking a link in the email.
Sometimes we may contact you for market research purposes, for example about a survey. You can opt out from being contacted in this way by emailing email@example.com
Responding to your queries or complaints
If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.
When you visit our sites or when you use our apps, we may collect personal data from you automatically using cookies or similar technology. A cookie is a small file that can be placed on your device that allows us to recognise and remember you.
Advertising on our sites that is based on cookies and similar technology
We use personalised online advertising on our sites. This allows us to deliver more relevant advertising to people who visit kindlink.global and kindlink.com. It works by showing you adverts that are based on your browsing patterns and the way you have interacted with our sites and apps. It then shows you adverts which we believe may interest you.
Our editorial content is not influenced by the advertising we display and our journalists are free to, and often do, challenge the activities of companies and organisations that advertise and sponsor content that appears in KindLink Global Sites and publications.
When you browse our sites or use our apps, some of the cookies and similar technology we place on your device are advertising cookies, so we can understand what sort of pages you are interested in. We can then display advertising on your browser based on these interests. For instance if you have been reading a lot of food and drink articles, we may show you more advertisements for food and drink.
We do not collect or use information such as your name, email address, postal address or phone number for personalised online advertising.
We may also share online data collected through cookies and similar technology with our advertising partners. This means that when you are on another website, you may be shown advertising based on your browsing patterns on kindlink.global or kindlink.com. We may also show you advertising on kindlink.global or kindlink.com. website based on your browsing patterns on other sites that we have obtained from our advertising partners.
Online retargeting is another form of online advertising that allows us and some of our advertising partners to show you advertising based on your browsing patterns and interactions with a site away from our sites.
For example, if you have visited the website of an online clothes shop, you may start seeing adverts from that same shopping site displaying special offers or showing you the products you were browsing. This allows companies to advertise to you if you leave their website without making a purchase.
We also use personalised online advertising to promote our own products and services. This means that you may see advertising for our products and services on our sites and when you are on other, third party websites, including social media platforms.
You can contact us with regard to the following rights in relation to your personal data:
If you want to make any of these requests, please contact firstname.lastname@example.org
We may need to request specific information from you to help us confirm your identity.
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family or household purposes, you may ask us about the information we release to other organisations for their marketing purposes. To make such a request, please send an email to email@example.com with “Request for California privacy information”in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal data we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal data shared in this way is covered by Section 1798.83 of the California Civil Code.
If you have any questions about how we use your personal data or if you have a concern about how your personal data is used, please contact the Data Protection Officer at KindLink Ltd. 75 Christian Court Rotherhithe Street, London, United Kingdom, SE16 5UA. Or, email firstname.lastname@example.org.
Complaints will be dealt with by the Data Protection Manager, and will be responded to within 30 days.
If you are not satisfied with the way your concern has been handled, you can refer your complaint to the Information Commissioner’s Office.
If you have a question about anything else, please send an email to email@example.com
A cookie is a small file that can be placed on your device that allows us to recognise and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. When you visit our sites, we may collect information from you automatically through cookies or similar technology.
Ultimately, this allows us to publish the journalism that you read on our sites and apps.
Other organisations also collect user information on our sites through cookies, tags and pixels. Tags and pixels, also known as web beacons, are similar to cookies but are collected through embedded images.
Using cookies and other technology allows other organisations to help us to analyse how our site is being used, measure the number of visitors to the site, and display advertising.
Cookies that are used by the KindLink are referred to as “first-party cookies” and those that are used by our partners are “third-party cookies”. Because of how cookies work, our website cannot access third-party cookies; nor can other organisations access the data in the cookies we use on our website. There are more details about both in the following sections.
We use four types of cookies, which we describe in this section.